List Price: $95/user/month. Discounted Price: $88/user/month = $1,056.00/user/year.
Subscription Period: 1 Year
Our Platinum Customers receive additional discounts.
Maximize customer satisfaction
Microsoft Dynamics 365 for Field Service enables organizations to deliver remarkable field service while maximizing customer satisfaction and minimizing costs.
Dynamics 365 for Field Service empowers companies to deliver predictive and proactive service to improve customer satisfaction, first-time fix rates and resource productivity through advanced scheduling, resource optimization, and mobile enablement.
Offered as a SaaS solution, Dynamics 365 for Field Service integrates with all other Dynamics 365 applications as well as Office 365 to boost productivity, eliminate context switching, and enable successful end-to-end customer engagement.
As with all Dynamics 365 applications, Dynamics 365 for Field Service is purpose-built, productive, intelligent, and adaptable. This means your organization can leverage end-to-end field service capabilities from day one and add other functionalities as needed.
Features
Microsoft Dynamics 365 Field Service Enterprise includes:
Connected field service
Detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary. Know about a problem before a customer does. Improve customer satisfaction and improve resource productivity. Predict when a device needs attention, or signal when preventative maintenance is needed. Solve issues before failure, identify underperforming products by looking at aggregate device data and perform “just-in-time” preventative maintenance.
Resource scheduling optimization
Automatically schedule work to the most appropriate resource while optimizing to fit in as many appointments per day as possible. Match schedules to the businesses priorities to ensure companies are maximizing productivity without sacrificing positive customer engagement.
Scheduling unification
Schedule individuals, teams, or equipment for any type of appointment including in-house, onsite or remote. Technicians who split their time between field appointments, customer calls, and remote diagnostic appointments can easily be identified and scheduled. Scheduling unification ensures that the right resource is available for the right type of appointment.
Outbound text and phone capabilities provide automated reminders and updates to customers while an online portal allows customers full visibility into all service interactions. Keep a customer informed to ensure the customer is updated, appointments are not missed, and enable easy customer access to service interactions.
Effective Maps
Dispatchers view technician’s daily turn-by-turn routes to easily add nearby appointments and understand upcoming traffic constraints, while organizations can choose any back-end GIS provider. This simplifies manual scheduling, decreases travel time between appointments, and provides better value.
Benefits
Schedule and dispatch
Schedule resources with complete flexibility including manual, assisted, automated, and optimized scheduling.
Complete work order
A work order that's completed on the mobile app can be reviewed, and closed out, at headquarters by the manager. Data provided at every stage of the workflow can be used to optimize operations and drive business improvement.
Integrates well with all other apps
Dynamics 365 for Field Service integrates with all other Dynamics 365 applications as well as Office 365 to boost productivity, eliminate context switching, and enable successful end-to-end customer engagement.